FAQ Section




Q: I'm having trouble during checkout.
A: To order through Paypal, it’s essential that your browser accepts cookies. Otherwise, you will get the unhelpful error message that: “The recipient of this shopping cart link is not an approved shopping cart user. Please review your selection and try again.”

Q: What kind of manuals are these?
A: Our manuals are the same exact manuals that professional technicians use in the field to troubleshoot/repair equipment.

Q: How do I use these manuals?
A: Most of our manuals are in .pdf format for use with Adobe Reader which can be downloaded for free at We use the .pdf format because it gives you the ability to zoom in on section of the machines and schematics plus easily print out individual pages. Most of the copier, fax, printer, phone manuals are in .pdf format. Most of the automotive manuals require installation on your pc by way of a .exe file on the disc. Some disc's will come with  a special browser.

Q: Can I download the manuals that I need immediately?
A: Absolutely! Once you make your purchase you can request us to place specific manuals on our download server for immediate download.

Q: Can I buy individual manuals?
A: Yes you can. Individual manuals are $19.90 each. Just let us know what you need and we'll place them on our download server. If you need more than 3 manuals we will place them on a cd rom and mail them to you. You may also want to consider a custom cd rom. Order individual manuals here: individual manuals

Q: The paypal shopping cart is working right for me. How can I order?
A: Very rarely, some shoppers experience problems with the paypal shopping cart. If you are having trouble with the shopping cart please let us know and we'll help you.

Q: I don't have a paypal account or paypal isn't available to my country. How can I pay?
A: We also accept money order, international money orders, cashiers checks, company checks, personal checks (subject to 7 day holding period), and Western Union.

Q: Do you accept bank transfers?
A: No, we do not accept bank transfers.

Q: Is paypal the only way you can accept credit cards or can I give you my card number and you charge it?
A: Currently, paypal is the on method we have of accepting credit cards.

Q: I am in Indonesia and I want to pay you directly with a credit card and would like my order shipped via DHL or similar company. Can you help?
A: Not a chance! Orders from Indonesia MUST pay via Western Union only.

Q: Do you offer discounts on quantity?
A: Yes we do, just let us know what you need and we'll work something out.

Q: What is the difference between the cd's and dvd's?
A: The DVD's contain manuals from up to 5-6 cd's placed on one dvd. if you need an entire library of manuals, dvd is the way to go. Buying 1 dvd is cheaper than buying multiple cd's.

Q: I want to trade service manuals. Do you trade?
A: Yes we will be glad to trade with you as long as you can offer us something we do not yet have. Please see the "Trade" section for details.

Q: I've read through the FAQ and I still have a question.
A: If the FAQ section does not answer your question just send us an email at and we'll be happy to answer it.

Updated: 12/08/07


Brother : Canon : Citizen : Duplo : Epson : Gestetner : HP : Kip : Konica : Kyocera Mita : Lanier : Lexmark : Minolta : Okidata : Olivetti : Panasonic : Ricoh : Riso : Samsung : Savin : Sharp : Star : Toshiba : Xerox


Contents copyright and manufacturers 2008